Yup, they have no obligation to you

In this particular case it was a bug that only temporarily locked a small number of people out of only a few documents. However, unless you’re a business and you’ve signed an SLA with them, Google is under no obligation to continue to provide you with access to Google Docs or Drive – an executive could wake up tomorrow, decide the service no longer makes good business sense, and flip a switch turning it off forever.

The same goes for OneDrive, iCloud, Dropbox, and any other cloud-based service.

Again, still not saying there’s anything wrong with any of these services. I use them myself. You just have to be aware that simply putting a document on Google Docs is only marginally safer than keeping the only copy on your own hard drive. You still have to back it up, and that means ensuring that you always have at least 2 copies in different places at all times.

That reminds me, I had paused Dropbox on my computer at the write-in yesterday to conserve battery, and I don’t think I unpaused it, so the almost 2,000 words I wrote yesterday are not currently backed up…

In this particular case it was a bug that only temporarily locked a small number of people out of only a few documents. However, unless you're a business and you've signed an SLA with them, Google is under no obligation to continue to provide you with access to Google Docs or Drive -- an executive could wake up tomorrow, decide the service no longer makes good business sense, and flip a switch turning it off forever. The same goes for OneDrive, iCloud, Dropbox, and any other cloud-based service. Again, still not saying there's anything wrong with any of these services. I use them myself. You just have to be aware that simply putting a document on Google Docs is only marginally safer than keeping the only copy on your own hard drive. You still have to back it up, and that means ensuring that you always have at least 2 copies in different places at all times. That reminds me, I had paused Dropbox on my computer at the write-in yesterday to conserve battery, and I don't think I unpaused it, so the almost 2,000 words I wrote yesterday are not currently backed up... *[SLA]: Service Level Agreement
Are you backing up your stories? - Kromey 1:15 p.m. Nov 4 '17
Well, I am NOW. LOL - KatlynnTay 10:04 p.m. Nov 8 '17
Yup, they have no obligation to you - Kromey 10:18 a.m. Nov 10 '17